Ya Gotta Tell Them!
I read an article recently about a Dog Day Care Facility who had a dog escape during the middle of the day and no employee noticed. When the dog’s owners returned at the end of the dayno dog. The article did not share if there was a happy ending to the story, but what the article did share was that, after the fact, the owners told the day care the dog was a fence climber.
I used to own a boarding kennel and dog training facility. Over the Christmas holiday one year, a new family brought me their two Cocker Spaniels to board for two weeks. The wife dropped the dogs off and instructed me to clean the dog’s ears daily. Knowing that not all dogs enjoy an ear cleaning and since I was not familiar with my new guests, I questioned her how well the dogs would accept the cleaning. She assured me they would be fine. On the first attempt to clean the ears I received the worst bite of my professional career. I thought the dog crushed my finger - had it not been so painful, it was almost comical. One of those moments where the dog had my hand locked between his jaws and I had to use the other hand to pry open his mouth! He made a very strong point that he didn’t want to have his ears cleaned.
Forward two weeks, the husband came to pick up the dogs. As soon as he walked in the door I shared with him what happened. His reply”I’m sorry, they bite us too - we muzzle them to clean their ears.”
The point to sharing these stories is to encourage you share information about your pet’s behavior and personality with pet care providers. If the Day Care had known the dog was a escape artist, they could have taken precautions to make sure he did not escape. If I had known the cockers would bite with ear cleanings, I could have taken precautions and kept their ears in better health and my hand in better health. I could share a million more stories like these - my only guess as to why they happen so often is that sometimes pet owners might be a little ashamed of their pet’s behaviors. My advice to you is to forget about the embarrassment and share with your pet care professionals what they need to know to help keep your pet safe.
On the other hand - there are many pet care providers out there that just don’t care enough. I’ve seen many of them - and I cringe when I think about the heartbreak they could cause because of their reckless or careless behavior. I wish I could tell you exactly how to avoid those type of pet professionals - but I can’t. I can however give you some suggestions from the perspective of someone who took care of pets for a living.
1. Everything in the pet business should be clean, clean, clean! I’m not kidding when I say this - my kennel and training facility was cleaner than my home. And I firmly believe that if the pet business owner doesn’t care enough about the cleanliness of the facility - what else don’t they care about? The business doesn’t have to be ’state of the art’ modern - but it should be very clean.
2. Meet the staff. Meet as many of the staff as possible. This is difficult for the business owner because employees have other pets to take care of possibly when you’d like to meet them. Be patient and understanding with the business, but try to meet as many of the care providers as possible.
3. Get references. The best information can be learned from other customers of the business. Get several references and call them.
4. In most states pet care businesses are guided by local Animal Control licensing. Call the licensing agency and the Better Business Bureau and ask about any reports of abuse or misconduct with the pet business you are considering.
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